Lokalizacja: Equal Business Park, Kraków
Pełny etat – Umowa o pracę
O firmie
Nasz partner jest globalną firmą zajmującą się systemami dostępu oraz zabezpieczeń. Po raz trzeci został wyróżniony w rankingu 100 najbardziej innowacyjnych firm według Magazynu Fortune i posiada 30 % udziałów w światowym rynku w swojej branży z roczną sprzedażą na poziomie 7,3 mld euro. Na całym świecie w biurach naszego partnera zatrudnionych jest prawie 49 000 specjalistów.
Oddział GSSC w Krakowie powstał 3 lata temu i stale zwiększa zatrudnienie!
Pozycja
In this role you will provide operational support for all GSSC Infrastructure services globally, managing incidents, requests and acting on monitoring alerts in close collaboration with our internal teams as well as external partners. In close collaborating with our internal technical teams and customers as well as external strategic partners, you will increase the quality and efficiency for the GSSC DC infrastructure.
Wymagania
- Knowledge of following Microsoft solutions with expertise in, at least, one area: Active Directory, Skype for Business, MS Exchange, MS SQL, Windows 2008/2012/2016 server support, Citrix, VMware.
- Knowledge and demonstrated technical experience with Azure will be an asset.
- Knowledge of network monitoring solutions considered a plus.
- Experience in working with global companies and vendors.
- Possess a strong Customer orientation.
- Strong understanding of Infrastructure Services.
- High level of verbal and written communication.
- At least 3 years of experience handling operational related tasks and some troubleshooting within mentioned technologies in the IT Infrastructure area.
- The ideal candidate should possess analytical and communication skills and be able communicate information consistent with the target receiver.
- The candidate must be disciplined, dynamic and flexible to manage multiple operational tasks, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines or escalations.
- ITIL certifications is a plus.
- Technical university education will be an asset.
Zadania
- Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed.
- Participating during the delivery phase within IT Infrastructure area.
- Support in keeping monitoring systems updated as well as handle operational related tickets.
- Contribute so the Global DC Infrastructure devices are updated within the CMDB after change.
- Contributing in service monitoring, performance and capacity utilization.
- Contribute keeping services in the service catalog updated and maintained.
- Participate in escalation phone calls for critical incidents.
Języki obce
- Advanced English
Benefity
- Stable employment in a friendly international atmosphere
- Flexible working hours
- Private Medical Care
- Multisport & Benefit cards
- Mobile phone
- In-house free English classes
- Ergonomic workstations with necessary tools and equipment
- Chill-out zone with PlayStation4 and table football
- Fresh fruits every day
- Lunch Card
If you are interested in this position, please apply by filling out the form