
Lokalizacja: Equal Business Park, Kraków
Pełny etat – Umowa o pracę
O firmie
Nasz partner jest globalną firmą zajmującą się systemami dostępu oraz zabezpieczeń. Po raz trzeci został wyróżniony w rankingu 100 najbardziej innowacyjnych firm według Magazynu Fortune i posiada 30 % udziałów w światowym rynku w swojej branży z roczną sprzedażą na poziomie 7,3 mld euro. Na całym świecie w biurach naszego partnera zatrudnionych jest prawie 49 000 specjalistów.
Oddział GSSC w Krakowie powstał 3 lata temu i stale zwiększa zatrudnienie!
Stanowisko
Wymagania
- Knowledge of following Microsoft solutions with expertise in, at least, one area: Active Directory, Skype for Business, MS Exchange, MS SQL, Windows 2008/2012/2016 server support, Citrix, VMware.
- Knowledge and demonstrated technical experience with Azure will be an asset.
- Knowledge of network monitoring solutions considered a plus.
- Experience in working with global companies and vendors.
- Possess a strong Customer orientation.
- Strong understanding of Infrastructure Services.
- High level of verbal and written communication.
- At least 3 years of experience handling operational related tasks and some troubleshooting within mentioned technologies in the IT Infrastructure area.
- The ideal candidate should possess analytical and communication skills and be able communicate information consistent with the target receiver.
- The candidate must be disciplined, dynamic and flexible to manage multiple operational tasks, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines or escalations.
- ITIL certifications is a plus.
- Technical university education will be an asset.
Zadania
- Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed.
- Participating during the delivery phase within IT Infrastructure area.
- Support in keeping monitoring systems updated as well as handle operational related tickets.
- Contribute so the Global DC Infrastructure devices are updated within the CMDB after change.
- Contributing in service monitoring, performance and capacity utilization.
- Contribute keeping services in the service catalog updated and maintained.
- Participate in escalation phone calls for critical incidents.
Języki obce
- Advanced English
Benefity
- Stable employment in a friendly international atmosphere
- Flexible working hours
- Private Medical Care
- Multisport & Benefit cards
- Mobile phone
- In-house free English classes
- Ergonomic workstations with necessary tools and equipment
- Chill-out zone with PlayStation4 and table football
- Fresh fruits every day
- Lunch Card
If you are interested in this position, please apply by filling out the form