Product Support Engineer

Podejmij wyzwanie – praca w Krakowie w branży IT jako Product Support Engineer

The company

Our partner is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. They have been listed two years in a row by Fortune Magazine as one of the world’s 100 most innovative companies. The Group has 46 000 employees and annual sales of EUR 7.3 billion.  

The office atmosphere is open, honest and friendly, and the open landscape encourages interaction and communication. Work-life-balance is essential for long-term productivity and employee satisfaction. Flexible working hours is a part of this balance.

Scrum teams are small, cross-functional and self-organizing units that collaborate with the product owner to transform customer needs into valuable features.

 

Who You are?

Our partner is looking for experienced Operations 3rd Line Support Engineer.

You are a skilled trouble-shooter, problem solver with at least 2 years of working experience. You are familiar with software development and debugging tools such as IntelliJ or VisualStudio and MSSQL Management Studio. You have good understanding of Java and Transact-SQL. You will be helping customers with issues related to HW (electronics), Firmware, Software and Mobile Apps.

You are a team player, you like helping others and you are always ready to both help and ask for help when needed. You have pedagogical skills that will specifically come to use when helping the users and the 2nd and 1st support lines engineers. You share information and knowledge openly and proactively. You enjoy working in team with a culture of freedom and responsibility, innovation and self-discipline.

Tasks: reproducing customer issues, trouble shooting, debugging, analyzing and coordinating customer support cases. You will act as a bridge between the internal customers and the development team. You will be an important source of customer feedback towards both the development team and the Product Owner.
International traveling will be required up to 4 weeks per year.
Training and visiting our client customers might also be one of the tasks that you will perform as a member of the team.

Requirements:

– Good understanding of code written in Java
– Good understanding of MSSQL, ability to write T-SQL queries
– Practical experience with Web Services solution SOAP, REST
– Basic knowledge of Windows Server
– AWS cloud fundamentals
– Experience with IntelliJ IDEA, Visual Studio, Git, JIRA, Confluence

 

Our partner offers:

– Flexible working hours
– Stable employment in a friendly international atmosphere
– Private Medical Care
– Multisport & Benefit cards
– Mobile phone contract
– In-house free English classes
– Training budget
– Ergonomic workplaces with all necessary tools and equipment
– Trips to Sweden

 

If you are interested in this position, please apply by filling out the form: https://goo.gl/edZcZf