Lokalizacja: Equal Business Park, Kraków
Widełki: 11 000 – 14 000 PLN brutto
Pełny etat – Umowa o pracę
O firmie
Nasz partner jest globalną firmą zajmującą się systemami dostępu oraz zabezpieczeń. Po raz trzeci został wyróżniony w rankingu 100 najbardziej innowacyjnych firm według Magazynu Fortune i posiada 30 % udziałów w światowym rynku w swojej branży z roczną sprzedażą na poziomie 7,3 mld euro. Na całym świecie w biurach naszego partnera zatrudnionych jest prawie 49 000 specjalistów.
Oddział GSSC w Krakowie powstał 3 lata temu i stale zwiększa zatrudnienie!
Position
In this position you will be responsible for conducting research on complex cases, validate cases for escalation to Backline and contribute to knowledge management initiatives. Keeping yourself up to date with relevant product engineering support around Office365, implementation and support.
Qualifications
- General knowledge of following Microsoft solutions with expertise in, at least, one area: Active Directory, Skype for Business, MS Exchange, MS SQL, Windows 2008/2012/2016 server support.
- Knowledge and demonstrated technical experience with Azure will be an asset.
Tasks
- Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed.
- Participating during the delivery phase within IT Infrastructure area.
- Support in keeping monitoring systems updated as well as handle operational related tickets.
- Contribute so the Global DC Infrastructure devices are updated within the CMDB after change.
- Contributing in service monitoring, performance and capacity utilization.
- Contribute keeping services in the service catalog updated and maintained.
- Participate in escalation phone calls for critical incidents.
Language Skills
- Ability to effectively communicate in English language verbally and in writing is mandatory.
The company offers
- Stable employment in a friendly international atmosphere
- Flexible working hours
- Private Medical Care
- Multisport & Benefit cards
- Mobile phone
- In-house free English classes
- Ergonomic workstations with necessary tools and equipment
- Chill-out zone with PlayStation4 and table football
- Fresh fruits every day
- Lunch Card
If you are interested in this position, please apply by filling out the form