Take the challenge
One of our top clients is looking right now for a IT Support Specialist. Company is focused on secure-identity solutions for millions of customers around the world. High quality, creativeness, innovative approach and strong leadership – these are the unique values which company is taking care of. ID and e- passports elements, chips for animals or transport service are main areas of delivered products. Moreover, their Research & Development Department is one of the fastest developing centres.
We are looking for
Our partner is looking for a person who will be responsible for comprehensive first- and second-tier support for the efficient resolution of IT incidents, service requests and problems. This position also requires strong cooperation with the Support Services Manager EMEA & APAC. Main duties will be triages all IT incidents to provide proper categorization and solving problems. Customer service and technical skills are also needed to insure individual judgement to every case. IT Support Services Specialist has to provide technical support for business systems following troubleshooting guidelines and scripts. This position requires staying in good relations with customers and taking care of appropriate follow-through, Coordinating users communication, documents, maintains, upgrades or replaces hardware, software systems will be also a part of this job.
Candidate should have minimum 2 years of experience in a corporate networked environment. Moreover technical knowledge of Windows and Linux operating systems, PC hardware technology, cell phones and tablets is needed. Company is looking for an employee who has skills like Active Directory, Lotus Notes or Exchange mail services, MS Office, networking, telephony, and application level ID administration. Furthermore, ITIL methodology and ServiceNow are used by company too so having experience in using those technologies is also required. Self-motivation, eagerness to learn, ability to follow documented operational procedures and independently organize, planning, meeting deadlines are elements of a perfect candidate’s profile.
IT Support Services Specialist should be eager to read and interpret technical journals and know international technical standards. Ability to communicate in Polish and English language in speaking and writing is compulsory.
Our partner offers:
- Competitive salary and yearly bonus
- Stable employment in a friendly international atmosphere
- Flexible working hours
- Private medical care, life insurance
- Multisport cards
- In-house free English classes
- Fresh fruit delivery every week
- Ergonomic workplaces with all necessary tools and equipment
- Free bike and car parking for all employees
If you are interested in this position, please apply by filling out the form: https://reconnect.zohorecruit.com/recruit/[email protected]@[email protected]@[email protected]&embedsource=Embed